Try the new
Social Chat Bot Beta

Automate conversations. Build powerful workflows across integrations.

A new builder layer for Social Chat, observable by design and built to help support teams scale with a human touch.

What’s new?

We’ve introduced the Social Chat Bot: a cloud-based conversation builder and integrations layer, currently available as a beta feature.

Your current license remains unchanged.

This is the first step toward a human‑centric automation platform for conversational workflows.

Francisco MastromarinoFounder & CEO

Automate conversations

Design structured flows with messages, buttons, forms, and branching logic.

Add AI-powered agents

Use OpenAI blocks to generate answers, classify intent, extract structured data into variables, and even add voice/transcription when needed.

Join the Founder Users Program

Get early access, share feedback directly with our team, and unlock founder-only pricing as we expand features and channels.

How it works?

Build conversational workflows in minutes with a drag‑and‑drop editor: messages, questions, logic, and integrations.

Drag & drop

Create structured conversations with a visual flow builder. Add message blocks, buttons and inputs, connect them with logic, and preview the experience before publishing.

Variables

Capture every answer as a variable and reuse it anywhere: personalize replies, branch flows, validate inputs, and pass clean data to your integrations (CRM, helpdesk, sheets, webhooks).

Integrations

Connect your bot to external services:

  • Freshdesk — create tickets with full context
  • OpenAI — AI responses and structured data
  • Send Email — notify teams and users
  • Google Sheets (coming soon) — sync data
  • WooCommerce (coming soon) — search products
  • HTTP Request (coming soon) — connect any API

Use cases

Real use cases you can test today

  • Support deflection (FAQs)
    Answer common questions instantly and route complex cases to your team.
  • Lead qualification
    Ask a few questions, store answers as variables, and send qualified leads to your inbox/CRM.
  • Pre-sales assistant powered by AI
    Use OpenAI to understand intent, then apply rules to guide users through the right flow.
  • Create Freshdesk tickets
    Turn chat messages into structured tickets with context and user details.
  • Send emails with collected variables
    Capture user inputs (name, email, request, priority) and automatically send a structured email to your team or the user.
  • Booking Appointment
    Gather requirements upfront and reduce back-and-forth.

Usage & plans

During beta, you have up to 200 conversations per month. This limit helps us ensure performance and stability while we scale this new service.

Why is this a different service?

The bot builder and integrations run on dedicated infrastructure so we can deliver reliability, scalability, and deeper analytics beyond typical WordPress plugin constraints.

Getting started

Steps:

  1. Update to
    1. Social Chat FREE v8.x
    2. Social Chat PRO v8.x
  2. Go to bots tab and login to enable bot creation
  3. Create your first bot flow (template or from scratch)
  4. Connect an integration (optional): OpenAI / Freshdesk
  5. Publish and test on your site

First step of a bigger system

Start with bots today. Track what’s coming next in our public roadmap.

1

Bots

Build, test, publish, and iterate workflows from a single visual editor.

done
2

Analytics

Track completions, drop‑offs, engagement, and conversions, then improve your flow.

in progress
3

Human handoff

Route the conversation to a human agent at any moment of the bot flow.

in progress
4

Channels

Deploy to your website widget, WhatsApp Business, or run your bot via API/webhooks for custom channels.

todo
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