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SignalZen Review: Turn visitors Into Customers

Conversion rates are turning into a key concern for most WordPress and WooCommerce users out there. We previously did our article on How to Improve your WooCommerce Conversion Rate and a key point noted in it was the need to enable smart customer chat and support features. This is why we have brought you our SignalZen Review and all its amazing features that are designed to help you boost your conversion rate and generate more leads for your product.

Why should you use a Live Chat?

Building a good customer experience is key if you want to increase your sales and conversion rates. One of the best options to do that is to enable a chat service on your site. This has several advantages both for you and your shoppers. First, it can help your potential customers or leads to get answers to their questions faster. People buy online because it’s easy and fast, so having someone answering their questions fast is key.

Additionally, a chat service provides you with another means of keeping in touch with your shoppers. You can make the most of each conversation by offering exclusive offers and deals to close the sale. A live chat can provide you with an additional edge to improve your customer relations and also boost your profits.

What is SignalZen?

signalzen review - signalzen website

SignalZen is the perfect Slack integration tool to enable a customer chat service on your site. With this plugin, you can chat with your website visitors directly from your Slack chat. This allows you to talk with your customers in real-time and answer their questions instantly providing them with a great experience.

But it’s not just the amazing Slack integration that SignalZen offers. This product is designed to boost your conversion rates and make your team’s job easier. This chat service includes a wide range of benefits such as multilingual chat, replies that you can save to answer common questions, a help center that users can check, and much more.

The Complete SignalZen Review

Now that we better understand what SignalZen is and what it does, let’s have a closer look at its main features.

SignalZen Review: Main Features

Slack Integration

SignalZen integrates with Slack allowing you to chat with your visitors in real-time. This way, you can answer their queries immediately and make sure that they have the best experience on your site.

It also includes an inbox where you can see and search all the live chats to make it easier for your team to keep track of the conversations.

As you probably know, live chats improve visitors’ experience and can help you boost your sales. Customers usually prefer a live chat over a ticketing system because they get answers much faster.

Dedicated form builder

With this tool, you can also create a dedicated form builder that users see before chatting with your team. This way, you make sure that customers provide you with all the important details before chatting with them. You can easily enable a pre-requisite form to keep track of your customer’s information and help your team provide a better service.

Auto-replies and offline notifications

Another interesting feature that SignalZen offers is the possibility to enable auto-replies and saved responses to answers customers quickly. If you get some questions often, you can create saved responses to reply faster.

But that’s not all. With SignalZen, you can enable email notifications for both agents and visitors so they know when they get a reply even if they are offline.

File Transfers

Additionally, you can let visitors and agents transfer files securely in real-time. This can be very helpful to help your team better understand their issues. On top of that, it will help you save a lot of time and avoid having to ask customers to send files through email. Similarly, you can also request screenshots from your customers from the chat.

Customized Data and Security

SignalZen also guarantees that all your chats are kept secured in a single place where you and your support team can easily respond and keep track of your conversations. The plugin comes with an integration code snippet that you can customize to include any information from your website to give more context to the chat agents.

And more…

The plugin is multi-language and mobile-ready and its customizability and personalization options are very flexible and open to intuitive design and color choices.

For a more technical crowd, SignalZen provides you with RestAPI support and additional customization options to fully tailor your live chat experience. You can also view detailed statistics regarding conversions to make smart decisions for your business.

In summary, the whole SignalZen package is designed to help you improve your business and the best part is that you can try it for free.

SignalZen Review: Pricing Options

In terms of pricing, SignalZen offers different plans:

  • Free trial: You can use the service and enable your live chats for up to 3 different operators and 50 chats. This plan has some limitations and the trial lasts for only a month. However, we think that one month is more than enough to consider whether SignalZen is the right chat service for you or not
  • Basic: This plan costs 25 USD per month and includes unlimited chats, up to 5 operators, and premium support. Additionally, it doesn’t include ads.
  • Pro: At 35 USD per month, the Pro plan includes unlimited chats and operators, premium support, up to 10 subdomains, saved replies, and more features.
  • Business: The best option for bigger sites, for 55 USD per month, the Business plan includes everything from the Pro plan and unlimited operators.

To make the comparison easier, these are the different plans and features that each one offers:

signalzen review - pricing

Now that we’ve had a look at the main features and pricing, let’s see this review by learning how to integrate SignalZen with Slack.

How to Integrate SignalZen with your Slack Chat and WordPress website

Our SignalZen review won’t be complete without testing the service. In this section, we’ll see how you can use SignalZen to integrate your WordPress website with your Slack Chat.

First, sign up on the SignalZen website by clicking on the signup button as shown below.

signalzen review - sign up

Once you’ve signed up and logged in, you’ll be taken to the Integration page. If you’d like to manually go to the Integration page, click the menu sidebar on the left and press Integrations.

Then, click Start under WordPress.

signalzen review - wordpress select interface

On the next page, you will see a SignalZen WordPress plugin link as well as a public token for your chat service. Make sure you save this token somewhere handy because you’ll need it in the next step. Keep this page open while you install the SignalZen plugin.

Installing The SignalZen Plugin

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Now it’s time to install the plugin on your website. Opening your WP Admin Dashboard and go to Plugins > Add New. Use the search bar to search for SignalZen, click Install on the plugin’s tab, and then activate it.

signalzen review - wordpress install plugin

After the installation is complete, open the SignalZen interface by heading to Settings > SignalZen. Paste the Public token that you previously copied and then save the changes to proceed.

After that, go back to your SignalZen console page and press Next. Here, you will be able to select your Slack integration between Still Slack or Noisy Slack.

Still Slack creates threads under a single channel on your Slack chat for every new customer conversation. Alternatively, Noisy Slack will create a new Slack channel for each new customer chat. We recommend using Noisy Slack for smaller websites with fewer customers and Still Slack if you have a lot of customers. Simply choose the one that’s most appropriate for your needs.

Enabling Slack Chat Integration For SignalZen

For this demonstration, we’ll use the Still Slack integration. Click Select under your Selected Chat integration and then you’ll have to grant the tool access to your Slack chat.

Press Grant Access and you’ll be taken to a Slack page that requests permission to access your Slack workspace.

Click Allow and you’ll have to invite the SignalZen bot to your Slack live chat. For this, you can type in /invite @SignalZen to your preferred Chat channel. That’s it! This should finish your Slack Integration.

signalzen review - invite signalzen

Now go back to the SignalZen console and click I Have Invited The Bot to proceed (if it doesn’t say that your Bot has been integrated).

signalzen review - bot invited


Once you’re done, you’ll be taken to your Integration page that will show your website, tokens, secret API, and more. You can check if everything’s functioning properly by simply clicking the Send Test Message on the top.

signalzen review - integration page

If for some reason the test message doesn’t show up, you can simply restart the integration process. For this, press Re-Integrate on your SignalZen Integrations page.

Now you should see a chat icon on your website’s front-end and any message sent on this chat will be directly forwarded to your Slack chat.

signalzen review - test chat

That’s it! Your chat is ready to go and you can easily respond to your customers directly from your Slack chat!

Integrating Pre-Requisites form using SignalZen’s Console

Before finishing this review of SignalZen, we want to show you a few more things you can do. This tool offers a lot more than just enabling a customer chat.

For example, let’s have a look at how you can create and enable a Prerequisites form that your visitors have to fill in before chatting with your team.

First, open the SignalZen console on your browser and click Prerequisites Form on the left sidebar.

signalzen review - prerequisites console

Then, press New Field on the top right to start creating your Form.

signalzen review - new field

Choose the right field type as well as enable/disable accompanying options such as Required to fill in and Show field in Basic info(enabling this field will show the form field on your Slack messages basic field view).

You can then choose a language if you have multiple languages enabled and then simply type in the Field name. Click Save to create your field and then create all the required fields for your form repeating this process. Once you’ve added all the fields you want, remember to save the changes.

Now whenever your customers open the chat, they will have to fill in this form to start chatting with your support team.

signalzen review - pre requisite form

But this isn’t all. With SignalZen you can enable additional features such as language translations, saved replies, statistics, and a lot more. To learn about these features and how you can enable them, check out their help center.


And that concludes our SignalZen review and how you can integrate SignalZen and its live chat features with your website. This is a great option for those looking for an easy-to-use tool that comes with plenty of features and offers good value for money.

If you’re looking for more options to integrate Slack with your site, have a look at our list of the best Slack plugins for WordPress. Alternatively, you can check out our list of the best customer support plugins that will help you improve your customer support.

Have you tried SignalZen on your site? How was it? What other features you’d like to see? Let us know your experience in the comments below!

Finally, if you’re looking for alternative live chat integrations using WhatsApp or Telegram, or Messenger chat, have a look at the following tutorials: