Best WordPress Customer Support Plugins

Are you looking for tools to improve customer support on your website? We’ve got something for you. In this article, we will have a look at some of the best WordPress customer support plugins you should try to improve customer experience on your site.

Types of Customer Support Plugins

Before checking out the plugins, let’s better understand the different types of customer support tools.

1) Live Chat

Live Chats are very common nowadays. They give visitors the chance to talk with a customer support representative in real-time. This improves visitors’ experience on the site and can help you increase your sales and conversion rates. Usually, customers like live chats because they can get answers quickly instead of having to wait days for a reply. However, they also require websites to have at least one person dedicated to answering these chats which can increase costs.

2) Online Ticketing System

This is a common practice for big companies. Customers need to open a support request through the software you have configured on your WordPress site and your team will answer depending on the topic and the urgency. This can happen through channels such as email, tools like Zendesk, Slack, and so on.

The main advantage of this system is that it allows your team to add internal notes and escalate the ticket to different departments depending on the question or problem that your team is solving.

3) Help Desk

A Help Desk gathers information about your product, its customization, integrations, and documentation. It helps your support team to get information and it’s also useful to redirect users when they have questions about those topics.

Usually, help desks are divided into different sections and each section has dedicated posts about the most important topics. Help desks are also known as knowledge base systems. You can create help desks using the options WordPress offers or by using dedicated plugins.

Before jumping into our list of customer support plugins for WordPress, let’s have a look at the main benefits of these tools.

Why Use a Customer Support Plugin?

Customer support plugins are excellent tools to help you reduce cart abandonment, increase your conversion rates, and improve the overall experience of your visitors.

Regardless of whether they came to your site to look for information or buy a product, visitors expect fast answers. That’s why customer support is so important and can have a big impact on your business. 

Customer support tools are especially important for online stores, as they can mean the difference between making a sale or not. So if you sell products or services online, offering customer support is a must. Not only will this help you boost your sales, but also increase client satisfaction and make turn a visitor into a recurring customer.

Depending on the type of business you have, you will need a different type of customer support system, but you must have a tool in place.

Instead of writing code, it’s much easier to use a dedicated plugin. This will make your job much easier and help you set up your customer support system in no time even if you’re a beginner.

Best WordPress Customer Support Plugins

Now let’s take a look at the best customer support plugins for WordPress:

  1. WhatsApp Chat (Free and Premium)
  2. Telegram Chat (Free)
  3. Help Scout (Free and Premium)
  4. Zendesk (Free and Premium)
  5. Awesome Support (Free and Premium)
  6. WPHelpDesk (Premium)

Let’s have a look at their main features, so you can choose the most appropriate for you.

1) WhatsApp Chat

wordpress customer support plugins  - whatsapp chat

If you want a solution that integrates WhatsApp with your WordPress website, WhatsApp Chat is your best choice. This plugin lets visitors start a WhatsApp chat from your site in one click and comes with many customization options.

It also allows you to add unlimited support agents and set up working hours for each of them. Additionally, you can customize the chatbox, button, colors, add custom messages, and much more. WhatsApp Chat is also WPML ready, so you can translate it to multiple languages without any issues.

All in all, it is a powerful and easy-to-use plugin to integrate WhatsApp with your site and improve your customer support.

Features

  • Responsive design
  • Multiple layouts and customization options
  • Custom icons
  • Chatbox color customization
  • Unlimited agents

Pricing

WhatsApp Chat is a freemium plugin. The lite version is available on the plugins repository and comes with basic features. The premium version, on the other hand, starts at 19 USD and includes more advanced functionalities. All premium plans come are one-time payments, so users can enjoy lifetime updates once they purchase a license.

2) Telegram Chat

wordpress customer support plugins - telegram chat

If you have many users that use Telegram, this plugin is for you. Telegram is one of the most popular messaging services that has gained a lot of users in the last few years. Telegram Chat is an excellent plugin that adds Telegram to your site and allows customers to open a chat with one click.

The best part about Telegram chat is that it’s a lightweight plugin and doesn’t affect the speed and performance of your site.

With Telegram Chat, you can add multiple agents and customize the chatbox to match your site’s look and feel. You can choose where to place the button, availability time, and the overall appearance of the chat. Additionally, it includes 40+ custom icons that you can use.

Finally, this plugin comes with an easy-to-use dashboard and includes a page targeting feature that allows you to display the chat button on custom pages, posts, or even custom post types.

Features

  • Easy integration
  • Optimized for different screen sizes
  • Multiple team members
  • Translation ready
  • Many customization options
  • Page targeting feature

Pricing

Telegram Chat is a free tool that you can download from this link.

3) Help Scout

help scout

Help Scout is one of the most famous and feature-rich customer support solutions available in the market. This is a robust support system that is powerful and has easy customization functionalities.

With this plugin, you can convert gist links into embeddable forms automatically, which is very convenient if you display code on your site. All you need to do is paste the URL and Help Scout will convert it into an embeddable form. On top of that, you can use hooks and filters.

This tool is also very useful for those who use EDD (Easy Digital Downloads) for selling any digital products as it displays customer information in the ticket. This will help the store admin check the purchase records of specific users easily. Finally, with this tool, customers can also send attachments through the ticket making it easy to handle files and messages in a single place.

Features

  • Developer friendly
  • Third-party integrations
  • Embedding threads
  • Customer information syncing
  • AJAX-enabled
  • Shortcodes

Pricing

Help Scout is a freemium plugin. There’s a free version available in the repository that comes with basic features, and a premium plan that starts at 49.99 USD per year.

4) Zendesk

zendesk plugin

If you’re into WordPress customer service plugins, you probably know Zendesk. This famous company has one of the best customer service software in the market that allows you to handle your customer support requests with ease. 

Apart from including tons of features, Zendesk is very easy to integrate. All you need to do is install and activate the plugin and sign in to your Zendesk account. As an industry-leading customer service provider, Zendesk offers various support modes such as voice, email, SMS, and live chat.  On top of that, you can also set up automated answers for common questions. These answers can be delivered through SMS, live chat, email, or through Slack.

With more than 1000+ app integrations, Zendesk can be an all-in-one solution for your customer support needs. And when it comes to user reporting, it includes a dedicated dashboard with detailed analytics.

Finally, there are customization options to design your chats and messages create unique templates for your support tickets.

Features

  • Multiple support options
  • Automated answers
  • 1000+ integrations
  • Advanced reporting
  • API access

Pricing

Zendesk is a freemium tool. It has a very basic free version and premium plans that start at 49 USD per agent per month.

5) Awesome Support

awesome support plugin

If you’re looking for a customer support plugin with plenty of features, Awesome Support is a great option. This feature-rich tool comes with a lot of functionalities and integration opportunities and is a great all-in-one solution for managing customer support.

You can create unlimited agent profiles and handle unlimited support tickets, making it a good tool for both small and big sites. Awesome Support integrates seamlessly with WooCommerce, EDD, Gravity Forms, Envato, and more.

From the front end, users can send unlimited attachments and you will have full control over those files. You can decide the file types allowed on the server and configure the plugin accordingly. Additionally, this tool includes AI integration. For example, you can integrate Google’s Dialogflow AI service with your site and generate intelligent replies to your visitors. Finally, with Awesome Support, you can enable time tracking to keep an eye on your employees’ performance.

Features

  • Unlimited agents
  • Unlimited tickets
  • eCommerce integration
  • Private tickets
  • Time tracking
  • Pay for support

Pricing

This tool has a free lite version and you can download from the repository and several premium plans that start at 149 USD per year.

6) WPHelpDesk

wordpress customer support plugins - wphelpdesk

WPHelpDesk is another of the best WordPress customer support plugins. It has an easy-to-use searching and filtering feature and allows you to manage everything right from your admin dashboard.

The easy configuration wizard will help you set up the plugin on your website in just a couple of minutes. Additionally, this tool has a speed-optimized code and integrates with services such as Easy Digital Downloads, WooCommerce, and Ninja Forms. 

This tool works with WordPress shortcodes, letting you display the support ticket page without having to add extra code or editing your theme templates. Finally, the support that WPHelpDesk offers is outstanding, which is always a plus.

Features

  • Easy installation
  • Performance optimized
  • Multiple add-ons
  • Email notifications
  • Translation ready

Pricing

WPHelpDesk is a premium solution that starts at 99 USD per year for a single domain.

Conclusion

All in all, offering great customer support on your site is key for your business. This is true for any type of website, but especially important for online stores. Answering visitors’ questions quickly can make the difference between losing a sale and turning that visitor into a recurring customer.

Regardless of the type of support you provide, you should make sure that you have something in place. Live chats are excellent to answer questions quickly, handle pre-sale questions, and so on. If you receive more complex questions, a ticketing system and a help desk where you can redirect users may be a better option.

Even though you could code your solution, the easiest way to offer great support on your site is to use dedicated plugins. Which one should you choose? It depends on what you’re looking for. If your customers use messaging services, WhatsApp Chat and Telegram Chat are your best choices. They integrate with your site and let visitors contact you on WhatsApp and Telegram in one click. On the other hand, if you want a ticketing system with more features, Help Scout is a great option. Finally, Zendesk and Awesome Support are excellent alternatives for those who need more advanced features and have a higher budget.

We hope you have enjoyed the read and found this article helpful. If you did, please share this post with your friends on social media to help them find the best customer support plugin.