{"id":22179,"date":"2015-06-11T16:03:51","date_gmt":"2015-06-11T16:03:51","guid":{"rendered":"https:\/\/undsgn.com\/uncode_new\/?page_id=22179"},"modified":"2023-08-27T23:43:16","modified_gmt":"2023-08-28T02:43:16","slug":"faq","status":"publish","type":"page","link":"https:\/\/quadlayers.com\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row background=”primary” el_id=”general” css=”.vc_custom_1513347488537{padding-right: 0px !important;padding-left: 0px !important;}”][vc_column width=”1\/4″][vc_wp_custommenu nav_menu=”5630″ el_class=”menu-accordion”][\/vc_column][vc_column width=”3\/4″][vc_wp_search live_search=”yes”][vc_custom_heading separator=”yes” separator_color=”yes”]1. General Questions[\/vc_custom_heading][vc_accordion][vc_accordion_tab title=”Does QuadLayers offer subscription or one-time payment products?” tab_id=”e6b3df72-1838-3″][vc_column_text uncode_shortcode_id=”157738″]As of May 31, 2023, our products are no longer available as a one-time purchase.<\/p>\n

We’ve transitioned to a subscription model to ensure the longevity and continuous enhancement of our product.<\/p>\n

This change allows us to provide our customers with regular updates, dedicated support, and a guarantee that our plugin will always stay current with the latest technology trends and WordPress updates.<\/p>\n

For more details about our license model, check out the license policy page<\/em><\/strong><\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How does a subscription license work?” tab_id=”e6b3df72-1838-4″][vc_column_text uncode_shortcode_id=”520702″]A subscription license provides you with continuous access to our products for one year. Once you subscribe to one of our plans, you’ll have full access to the product support and all its updates and features,<\/p>\n

Your subscription is automatically renewed at the end of each billing cycle (annually) unless you choose to cancel it.<\/p>\n

This ensures uninterrupted access to our products. Please remember to keep your payment information up to date to avoid any service disruptions.<\/p>\n

In addition to this, different subscription plans offer a different number of licenses validation sites, meaning you can use the product on multiple sites.<\/p>\n

If you need any further clarification please check\u00a0the license policy page<\/em><\/strong><\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”Can I request a refund?” tab_id=”248b969d-0a74-4″][vc_column_text]Sure! We encourage you to test our products for 30 days<\/strong>, and if you are not happy about it you can contact us and ask for a refund.<\/p>\n

For more information, visit the Refund Policy<\/strong><\/em><\/a> page.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab gutter_size=”2″ column_padding=”2″ title=”How does the support feature work with a subscription license?” tab_id=”17673daa-9ad7-9″][vc_column_text uncode_shortcode_id=”925453″]When you purchase a subscription license, which lasts for one year, you are automatically provided with one year of premium support. This means that for the entire duration of your subscription, you can avail of our premium support services.<\/p>\n

Once the one-year subscription and the corresponding premium support period ends, you will still be able to contact us using the free support channels included with all our products. However, please keep in mind that requests made through free support may take longer to address compared to those handled by premium support.<\/p>\n

For continuous access to our premium support services, make sure to renew your subscription annually. If you have any further questions, please don’t hesitate to reach out.<\/p>\n

To request support go to the WordPress Dashboard > Product > Welcome<\/strong><\/em> and submit a ticket<\/a>.[\/vc_column_text][\/vc_accordion_tab][vc_accordion_tab title=”What are the available payment methods to purchase QuadLayers’ products?” tab_id=”79ce2fc6-cac2-7″][vc_column_text]We currently accept two payment methods:<\/p>\n