Product license conditions

On this page, you will find the terms and conditions of QuadLayers product’s license.

As an introduction, all premium product licenses include the same features per product. The only difference between them is the number of active installations on WordPress sites.

All licenses are a one-time payment.

Licenses roadmap

As soon as you get the license, the first step is to activate it.

Activate your license in every WordPress site where you want to use the premium features of the plugin. If you are using WordPress multisite, every site on your network requires an individual and independent activation process.

After the activation process, you will be able to receive automatic updates of the product directly from the admin panel. You will receive notifications from the native/standard WordPress messaging tool.

If you want to check if there are available updates of any plugin, go to Plugins > Installed plugins and check the messages next to the plugins’ descriptions.

Another alternative is to go to Dashboard > Updates in the admin panel.

Support

All licenses include 6-month personalized support.

After this period, support continues with standard times, as for the free version. There are also available guidelines, blog posts, and open community through WordPress.org.

Updates

Independently of the type of license you purchased with us, the product updates will be available forever.  As it was previously mentioned, the only required action to make use of this benefit is to configure Automatic Updates in your product admin panel, after activating the license.

Licenses types

Personal license

This license is the simplest one. It allows you to activate the software in one WordPress site.

This license was designed for professionals of every area that are developing their site and require the functionalities of any specific plugin to complete their sites. They could be called “final users”.

Agency license

This license is an intermediate license for agencies or developers and it allows up to 5 sites active installations.

This license was created with agencies and freelancers in mind that offer their services in the web development industry. They could be considered as “professional users”.

Developer license

This is the most extensive license and allows an unlimited number of active installations.

This license was designed for developers and expert users of WordPress. They are going to use the products in different ways, for web projects, building sites, platforms, and also new products.

FAQ

1. Can I replace or change the active installations?

If you have purchased a personal or agency license, and you would like to change the activation from one site to another one, following these steps:

  1. Open a new support ticket and request to change the active site on the Subject.
  2. Include the previous site where the installation will be removed.
  3. After we remove it, go to the admin panel of the new site and proceed to activate the license there.

2. What should I if I purchased the license on Envato (external marketplace)?

If you purchased any of our products’ licenses on Envato’s website, you have to follow these steps to have it up and running.

  1. Install the product using the admin panel, an FTP client, or any option available (check out the product documentation if you need help).
  2. Follow the steps to install the license (also available in the documentation section). Note that when you install the license, you are creating a user inside our site. Remember that the email address that you use to complete the form will be your user.

3. What should I do if I purchased the license on DiviCake (external marketplace)?

If you purchased any of our products’ licenses on DiviCake, follow these steps.

  1. Install the product using the admin panel, an FTP client, or any option available (check out the product documentation if you need help).
  2. As DiviCake doesn’t offer licenses, you have to contact us using the support ticketing service. Please include the name of the product and the number of the DiviCake order on the subject, and provide the details of the operation to make it easier for us to generate your user.
  3. Follow the steps to install the license (also available in the documentation section). Note that we will provide the user name and license through the support ticket.

4. If the product doesn’t fit my requirements or doesn’t meet my expectations. Can I get a refund?

Sure! At QuadLayers we offer the following a 30-day money-back guarantee refund policy:

During the first 30 days after the purchase, you can claim your money back. This means that you can test the product for 30 days before you decide if you want to keep it or not.

After the direct refund period, you can ask for a refund if you have any unsolved ticket or the product is not working properly on your site, and our support team didn’t fix the error.